Privacy Policy

Last updated: December 24, 2025

1. Introduction

PumaHost ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Minecraft server hosting services.

2. Information We Collect

Personal Information

  • Email address
  • Name (optional)
  • Payment information (processed securely through Stripe)
  • IP address and device information

Usage Information

  • Server configuration and usage data
  • Login activity and session information
  • Support ticket content

3. How We Use Your Information

  • Provide, maintain, and improve our services
  • Process payments and send billing notifications
  • Send important service updates and security alerts
  • Respond to support requests
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share your information with:

  • Payment Processors: Stripe for payment processing
  • Service Providers: Infrastructure and email service providers
  • Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance and fraud prevention.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request data deletion
  • Export your data
  • Opt-out of marketing communications

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our service.

10. Contact Us

For privacy-related questions or requests, contact us at:
Email: privacy@pumahost.me
Support: Submit a ticket